It's the first time i tried to buy cigars from frederic. It took nearly 18 days to arrive SH. Every time when I lost my patience, she always gave me qucik response to assure me. I thought the delay was due to Holiday reasons because of the past Easter and China Ghost during the period.

After I smoke these cigars, I'll write more about my comments.

I have just received my latest order from Frédéric. The order was for one box of Bolivar Especiales N2 ER Germany. The order was placed on 23 March and arrived on 5 April. The packing was very well done and the Bolivars arrived in superb condition. This was my 6th order, all of which have been handled flawlessly.

Everything went smooth. If you want a professional vendor and for sure genuine cigars you should give a try at La Casa del Habano Knokke.

Frederic is the best! Great customer service and fast shipping.

Just got my box of BHK 52s yesterday and everything was absolutely flawless. Frederic was tremendously helpful and reassuring for the entire process. There is no better place to buy from in terms of quality and service.

Once again, Frédéric has provided flawless customer service. My order has just arrived (three boxes of 25 cigars) in flawless condition. La Casa Del Habano Knokke is outstanding and absolutely reliable.

Great Communicators. You feel like someone is truly taking care of your order, including feedbacks for small but important details. Can recommend.

Frédéric’s customer service is beyond compare, one of the best transactions I have experienced when ordering cigars. I was lucky enough to meet Frédéric in person and he is just someone I want to give my business to. Keep up the great work!

Great service, Frédéric answer my question very quickly and delivery was fast and the condition of cigars was excellent. Box packed very good and was unopened with all seal. Thanks again, and i will definitely return to your shop.

Wonderful, personalized service from this vendor. Though it was only my first order, Fredric made me feel like a long time customer. I can’t wait to use them again. Thanks Fredric and LCDH Knokke!

Frederic and the team is simply the best vendor period. I got a box of the Monte Grand Edmundo’s Lt Edition and a box of the Monte Open Regattas. Frederic helped me with the selection, kept me informed via email of shipment status all the way. They arrived in perfect condition in unopened boxes with all box codes intact. Frederic is not cheap by any means but you get what you pay for and I will definitely ONLY use LCDH Knokke as my online vendor,

Great experience dealing with Frederic. Great communication and updates during shipping, which was as fast as any I’ve had. I will not hesitate to use his service again.

Frederic @ LCDH Knokke provided very personal and outstanding customer service. My pre-order was accepted and the cigars shipped within the promised time. My Royal Robustos look great and I look forward to future orders.

Boxes arrived promptly and in perfect condition. Customer service can’t be beat. Frédéric always replied promptly either via email or phone to any questions I had and also kept open lines of communication throughout all stages of the order. Can’t say enough good things about LCDH Knokke.

Casa de Habano Knokke (Belgium) Excellent communication and fast shipping. Boxes arrived on time and well packaged. Frederic is an outstanding person to deal with.

This is an easy one to sum up OUTSTANDING from begging to the end. All of my questions via email were replied to quickly. The shipping was vacuumed packed well and tracking information was provided from beginning to the end. On top of it all they were king enough to hold my order while I was out of town. I have made purchases from the supposed top dog on this list of shops and they sale nothing but crap! LCDH, Knokke is now at the top of my list for quality and service and you get what you pay for!

Just purchased a box of LGC’s Belux No. 1, there is no reason to use any other internet vendor than Frederic. We have exchanged 8 e-mails over this one order and I have spoken to him on the phone 3 times. His selection is amazing, and customer service is literally second to no one. I will be ordering more in the future and will be encouraging all my fellow BOTL’s to use him as well.

Frédéric and the other fine people at LCDH in Knokke were a pleasure to deal with. Not only were their prices great but the delivery went very, very smooth. They kept in constant contact with me throughout the process. It only took 10 days to get me. I highly recommend this casa. Aloha Frédéric

Just received a box of Cohiba 1966 Ed. Limitada 2011 from Frederik. It took all of four days to arrive and was perfect in every sense. Thanks.

I have just received my third order in two months and frédéric is the man… My last order came in less than a week!!!!! Amazing sticks 100% authentic habanos…it was like christmas is August… This casa is hands down the best in web and the world keep up the good work!!! Gezondheid !!!!!

great service from Frederick and supurb smokes. a pleasure to do business with

Very positive experience. My cigars were on backorder, so Frederic kept me up to date with weekly emails letting me know the status. I’d highly recommend this LCDH. Quality people, quality cigars.

I was using another online cigar shop but was tired of waiting for them to restock my favorite smokes so after reviewing all of the positive feedback on LCDH – Knokke, with not a single negative comment, I thought I’d give them a try. I have been very impressed. Frederic is a real gentleman. His service is par excellence!! It’s no wonder they don’t have any negative reviews. Their cigars are excellent. The real thing. You will not be dissatisfied in any way when buying from LCDH – Knokke. I’ve already placed a second order. Update (Aug 23 2012) Just received my second order and I am again very pleased. Frederic always provides excellent service. My Partagas Shorts were 1 year old and the San Cristobal El Principe were over two years old. Both are already smoking quite well. Thanks Frederic!

Another outstanding experience… I have dealt with Frederic since March 2012 – honest, trustworthy, customer friendly and the products are quality! I had an issue with some tubos that didnt draw right – he sent me replacements without any hassle – no one does that!! Thank you LCDH Knokke – A customer for life.. Dont wait Enjoy the summer!

Just received an order from LCDH Knokke. They arrived fast, and the quality of the cigars is outstanding! Frederic was very helpful with his communication, and cigar expertise. LCDH Knokke is a must for those wanting top quality Habanos.

My second purchase from Casa de Habano Knokke (Belgium)and again a great buying experience. Personal service with great communication. Frédéric is the best when it comes to quality Habanos products. Highly recommended!

LCDH Knokke was the first website that I ordered cigars from and I must say that the process was very easy and the cigars top notch. I had some trouble with my bank transaction but Frédéric offered his help to troubleshoot the matter. I would recommend and would use this mercahnt again.

Great quality cigars and wonderful service. The goods were very securely and discreetly packaged for trouble-free shipping. Just opened a box of Cohiba ‘66 EL’s that I am looking forward to enjoying. I would recommend and use this merchant again.

In an ongoing search of elegance in the cigar world has got to offer and with the confidence to purchase what your heart desires, absaloute quality – don’t even give it a second thought – This is the site you want to partner up with, 5 star – well done. I have been smoking cigars for years, however I have started to build an overall nice private collection and I am glad I was referred to this site by a friend.

Had a wonderful experience dealing with LCDH Knokke. Frederic has wonderful customer service, which can be spotty with many online vendors. His prices are fair, he shipped quickly and had excellent communication throughout. I would not hesitate to do business with LCDH Knokke again in the future.

Good service and cigars arrived promptly and in great shape. Will buy from again shortly

I have ordered a number of different products through Frederic / La Casa del Habano Knokke and I will be ordering more. The level of service I have received has been without equal and everything has been perfect. Frederic does a tremendous job of tracking merchandise as it moves globally, and he keeps you informed every step of the way. With so much fake product being offered globally, it really makes no sense to take a chance with anyone else other than Frederic and La Casa del Habano Knokke. Thank you and Great job !!

Very pleasant shop to deal with. Frederic was very prompt in answering all my questions and the boxes I ordered were packaged with great care. I would definately purchase from Frederic again and wouldn’t hesitate to refer friends to him.

Great service. Product in fabulous condition.

If your in the market to purchase cigars, if your looking for excellent quality, fast communication and speedy delivery, LCDH Knokke is the place to go. Frederic is friendly, very knowledgeable and extremely helpful on all counts. My rating in dealing with LCDH Knokke is highly recommended, AAA+++

Just received the first order thru LCDH !!!!Amazing cigars picture perfect and are smoking just as well. Frédéric was a great help I cannot stress how amazing it is to find a true gem of a store like LCDH on the internet. I am already planning on making my next purchase. If you are reading these reviews STOP!!!! Just go to the website and place your order Frédéric is waiting!!!!!

Excellent customer service and a open line of communication. A very pleasant experience. I would highly recommend Frederic and his services.

The whole experience of purchasing cigars was faultless with very polite and rapid responses to emailed questions, followed by prompt shipping of my order. The cigars were beautifully wrapped and securely packaged and arrived in perfect condition. It is clear to see the care and attention that this business provides to their customers and also lavishes on their cigars. They have a new and loyal customer here.

2012-07-01 00:00:00

From start to finish, the service at LCDH Knokke was exquisite. At every point, I received updates regarding when the cigars would come into the shop, ship, and progress through shipping. The packing of the limited edition jar was superb and it arrived perfectly. Cigars look truly wonderful and they are smoking well as I type the review. I will certainly be a long time customer of this merchant as they are also able to acquire some quite rare and limited cigars. One can truly feel that they have a partner in dealing with LCDH Knokke. Thanks again for the wonderful experience.

Excellent customer service and follow thru. A very pleasant experience. I would highly recomend Frederic and his services.

Always a pleasure to do Business with a fellow BOTL and an Establishment that has a Keen awareness of being trusted with High end purchases that often happen in this Hobby of Pleasure.
Frederic has earned the Respect and a GREAT REPUTATION of a Vendor of Utmost Trust !

I decided to make an order due to the overwhelmingly positive reviews I read here. I’m sure glad I did! Cigars arrived in just over a week and in perfect condition. Frederic provided top notch customer service. He’s earned a loyal customer.

I will echo what everyone has previously stated. Great product and awesome customer service with a personal touch. Frediric kept in touch with me via email the entire time. Cigars came perfect, seals/labels intact, couldn’t ask for better service or product! I will be coming back time and again.

As everyone has prevoiusly stated this place is the best retailer I’ve ever used. Definatley earned my future business.

What can i say,the word “perfect” describes it pretty well.
Communication is superb,Cigarquality is outstanding!
Packaging cant get any better,
Frédérics custom service is excellent,nobody is faster them him when it comes to answering questions via email.
I am really looking forward to visit the La Casa del Habano again.
More than recommended!
I ll do buisness with Frédéric at any time.

Received my first order today. Frederic provded excellent communication and a great experience. 4 different cigars received in excellent condition. Price is a bit higher but worth it for the great product. Box codes included 2009 and 2010.

I have just received my second order from Frédéric. The cigars are perfect. Just for fun I verified the stamp codes from my boxes on the Habanos site and of course they were verified as genuine Habanos. Add to all this outstanding service and communication. It is nice to deal on the basis of quality not just price and get what you pay for and then some.

Frédéric is a true gentlemen and a great person to do business with, I highly recommend giving La Casa del Habano Knokke a try.

This is a shop that gives you nothing, but
quality service. The products are of very
high standards. I must mention that Frederic
is professional as well as a gentleman in
every respect.

You pay a little more but you get unquestionably REAL havanas (in excellent condition), and White Glove Service from the time of your order to delivery. Frédéric is the MAN!

Phenomenal service. Door to door in about a week with info the whole way as to status of boxes!!!

My order was delivered today. The packaging was great, the boxes came with all seals and barcodes intact. Fantastic customer service. Frédéric walked me through the whole process. Great and fast communication.

Now for the best part, the cigars. RyJ Short Churchills, MC#2, MC Petit Edmundos, MC Open Regattas. They were perfect: uniform shape, color,and aroma.

La Casa del Habano Knokke is A++. I recommend them highly. It was worth every penny. I am already putting my next order together. Frédéric, you are awesome. Thank you for doing business the right way. Keep it up the great work.

I just received my first purchase from Frédéric, a beautiful box of Cohiba 1966 LE. Since these are expensive sticks I wanted to be absoultely sure of the genuineness and quality. Frédéric shipped the same day, monitored the status of the shipment in transit (including sending me an email update), and checked to make sure I received them. As I requested, the box was unopened, the barcodes were sealed and intact. It was well packaged for the trip and the barcode check on Habanos SA came back as exactly what I ordered. Beautiful cigars in perfect condition. No more shady grey market vendors for me. Too many fakes out there to save a few bucks and deal with the customer service nightmares and sometimes questionable cigars. Thanks Frédéric!!

I am a regular at the beautiful Casa De Habano of Frédéric in Knokke and I must say that the service and the quality of his cigars are always exceptional. I can only strongly recommend his shop if you are looking for some good cuban cigars. Keep up the good work my friend.

I have received 2 orders and the service was the best. Frederic found me a MC #2GR and I am very pleased. Will continue to buy from this vendor and strongly recommend them.

The cigars were shipped and tracked every step of the way. With a personal touch Frédéric also kept in contact via email to update me on the status. La Casa Del Habano ships anywhere in the world, that I can attest to. I received my high quality Cubans and was overjoyed with the taste and craftsmanship. A+ Rating for La Casa Del Habano. Thanks.

Great people to deal with. they were in close communication with me the entire way, would not hesitate to recommend them to anybody or deal with them again!

Just placed my first order. From talking to Frédéric I have high hopes that he and I will do business together for a long time. I will update this review when my order arrives.

I just received two boxes of cigars. They were delivered as promised. The cigars are of excellent quality. It was a pleasure dealing with Frederic. I look forward to doing business again with La Casa.

If you are looking for a reliable, quality company that has a customer is always right business model than La Casa Del Habano Knokke is your place!
Frederic is dedicated, trustworthy and willing to go the extra step. The products are 100 authentic – I am looking forward to the summer! Thank you Frederic.

If you don’t like taking risks and don’t mind paying more for authentic Habanos, LCDH Knokke is a go to. You don’t have to worry about fake cuban cigars, bar codes cut off, etc. Communication fast, service excellent, packaging excellent. I ordered a box of Ramon Allones Allones Extra EL, there was however a delay in the shipment due to the courier. Frederic reshipped my package and I received it just yesterday in 5 business days.

The experience with LCDH Knokke was outstanding. Prompt attention was given to my inquiry, the order was processed swiftely and the packaging was perfect. I will definitely shop here again and recommend it to all aficionados.

I had the pleasure of dealing with Frederic at the LCDH Knokke and was very impressed by their selection, customer service, and prompt shipping. My order arrived carefully packed in 5 biz days. This is an A+ operation (as you would expect from an LCDH) and I highly recommend them.

LCDH Knokke
got my box of Montecristo No.2 GR keep up the good cigars ans service
thank you Frederic

LCDH Knokke gives the first class customer service. Excellent communication, great packaging, fast delivery, perfect condition cigars. Thank you Frederic, it is a really pleasure to deal with you.

LCdH Knokke is a world class operation. It is an absolute pleasure dealing with Frederic. Customer service is above and beyond any other retailer I have done business with. All emails are answered quickly and the products are shipped in a very timely manner.

I had a package get lost during shipping. The problem was promptly taken care of and a new package was shipped within two days of confirmation.

You will not find better service anywhere.

Update (Oct 22 2011) Just received my 2nd order which it was a box of behike’s 52′s that was gift wrapped perfectly I’m so satisfied with this la casa .a week flat from order to my humidor the comunication is excellent about to place the 3rd order

Just an update on LCDH Knokke. I have now placed several orders and can only describe both service and quality as first class and exceptional. Frédéric is as knowledgeable as he is dedicated and reliable. Every detail from ordering, communication, packaging and delivery are all of the highest standard. THE number 1 retailer. Keep up the good work!

I have visited a lot of Casa del Habanos all over the world; beit in Dubai or Cuba itself, the Casa del Habano in Knokke is by FAR the best. Not only because Dominique is the best and most notorious cigar connaisseur in the world; not only because Frederic is the most service oriented cigar seller in the world; also because at the Casa in Knokke you feel at home. The decoration, the atmospfere, the friendlyness. Unrivalled in any other cigar shop in the world. And, whatever cigar you wish for they can provide you with. Wether it’s special editions or vintage; also online with prompt service. And I haven’t spoken about the smelling lamps yet!

I contacted Frederic at LCDH Knokke because I wanted to purchase some special cigars for a friends birthday. I’m relatively new to cigars and asked for his help in choosing a nice selection. Frederic was prompt, communicative and knowledgeable. After the purchase he remained in contact until the package was delivered AND I acknowledged receiving it. The finishing touch was when I opened the box, I found he had wrapped the cigars. I will definitely be doing business with Frederic again.

The CDHK is building a reputation of awsome service supported by knowhow and friendlyness. Definetly getting towards the top of the world – if not there already. Both off line and on line you’ll always get the best value out of a conversation about cigars.

Frederic was great to place an order with. He was in constant contact during the whole process. From shipping to arrival he sent several emails to let me know what was up. Great service and communication and great looking and smelling cigars!!

Frederic is the best. Superior service and a genuine appreciation for your business. Very impressed- along with his fine Habano’s!

The LCDH Knokke is offering worldclass service. Very friendly and Frederic seems to be always reachable and manages the most diffcult requests :-). I am planning on visiting them in 2012 when I am in Belgium.

Definately a recommendation.

This is the first time I purchase cigars on this online shop.I can not use suitable words to describe my feeling when I open the post-box.
It is brilliant that they packaged, it likes gift and art.And the cigars look so well, although i have not smoken them.I would focus on their products further more.Additionally,the customer service is perfect, Fredric always answer my question as quick as I prefer!
No too much words, just wanna say Thank you!

I just completed my first transaction with Frederick and the only way to describe it was seamless. hands on from order to delivery and they came in great condition quickly. It was such a pleasure. Defienetly coming back again.

Just completed my first transaction with Frederic. Excellent top notch transaction all the way. Amazing communication, responded to emails almost immediately, fast shipment. He even called my office after he thought there might have been a problem with the delivery to make sure it was delivered. Don’t hesitate to pull the trigger.

I just got my fist order from Frederic a box of of Cohiba Behike 54. The service was excellent !! He always lets you know where the shipment is and they arrived gift wrapped which was a very nice touch. I hope i can afford to keep ordering them from him for a very long time. Thanks Frederic for the best service. your new friend Franky…

Update (Dec 6 2011) Once again, TOP NOTCH EVERYTHING. Amazing customer service, and a little “extra care” in packaging. These people are my “go to” source from now on!

Update (Jan 4 2012) This is my second review of LCDH Knokke. I’m writing a second review because this retailer deserves special mention for going well beyond the level of effort that I have seen from any other retailer in my 13+ years of smoking Cuban cigars. Specifically, Frederic assisted me in obtaining some particularly hard to obtain Bolivar regional edition cigars from an Eastern European retailer that does not normally sell cigars internationally. Without Frederic’s assistance I never would have been able to obtain these rare cigars. I can’t think of another retailer who would have gone the extra mile like Frederic did in this case. Working with Frederic does not seem like a retailer-customer relationship. Rather, it’s more akin to a collaboration with a friend who is also a Cuban cigar enthusiast and I am looking forward to many years of collaboration with this truly outstanding retailer.

Very friendly owners with a serious amount of knowledge.
Fast in replying emails and shipping, good and thrustworthy place to buy cigars,
A++++

Frederic gave fantastic service and utmost concern on the status of the order.
What great service and a reliable Vender.

Top notch white glove service, great communication fast shipping, well packed. I have delt with a number of online retailers and they would rank amongst my top 5.

This dealer is the best address for very rare and collectible items. Every time:
nice contact
fast answering
fast shipping
perfect packaging

I just can recommend doing business with Frederic!

LCDH Knokke
got my box of Montecristo No.2 GR keep up the good cigars ans service
thank you Frederic

LCDH Knokke gives the first class customer service. Excellent communication, great packaging, fast delivery, perfect condition cigars. Thank you Frederic, it is a really pleasure to deal with you.

LCdH Knokke is a world class operation. It is an absolute pleasure dealing with Frederic. Customer service is above and beyond any other retailer I have done business with. All emails are answered quickly and the products are shipped in a very timely manner.

I had a package get lost during shipping. The problem was promptly taken care of and a new package was shipped within two days of confirmation.

You will not find better service anywhere.

LCDH Knokke is one of the finest establishments around. Frederic is a pleasure to deal with. Friendly and efficent. I have ordered twice in the last two weeks, and both orders arrived within a week. Everything was first class from the packaging to the cigars. One box had a stamp of 2007, 5 years of ageing, ready to go!
I could not recommend LCDH Knokke enough. I for one will be dealing with them for years to come. Thank you.

Great buying experience with Frédéric included fast service and excellent communication through product delivery. 1st class retailer and I would strongly recommend Casa de Habano Knokke (Belgium)for your purchases of quality cigars

Others have said it and I cannot agree more. This is the BEST cigar vendor on the planet. Amazing, phenomenal, and first class is the total operation.

There is really no one quite like Frederic. After placing my initial order, he was contacting me within a few minutes. After I received my shipment, he sent me an e-mail and actually called to see how everything turned out.

These folks care. They have sold me. Every other LCDH should take a lesson in customer service. In fact, when you look up the definition of “customer service” in the dictionary, you’ll find this shop. When it comes to cigars, these folks are the champs.

My only regret is that I didn’t discover or find them sooner. No worries, I’ll be placing many, many orders with them in the future and I won’t hesitate to recommend them to others. Thanks Frederic.

Propmpt service with great communication delivering exactly the product I requested. Immediately placed another order.

Phenomenal customer service ftom the wonderful Frederic who really looked after me….even calling me when I was having a problem with Visa card.
The cigars are 100% genuine too. Definitely going to use these folks again
10/10

Very fast and friendly communication- Frederic is a nice guy..

Authentic, Top quality cigars – better than other swiss vender..

Decent price – Great price with LCDH quality.

Just made another huge order (16 boxes LE and 2 Bolivar book)when the first order arrival..

Nice person , Great ciger and good price..need i say more ?

Easy and friendly contact. Frederic was fast answering all questions and shipping the order. All boxes were very well packed and wrapped. Cigars look gorgeous!
I won’t hesitate to call him again for a future order.

AMAZING customer service. They have an A+ operation, even gift wrapped my cigars for a nice touch and increased protection. Frederic and Dominique are the BEST! Highly reccomended.

got my box of h.umpmann half corona’s keep up the good cigars ans service

Wow! These guys are the real deal. Fredric was very helpful. Just received my order of Upmanns Royal Robusto and LGC Inmensos and both packages were perfect. Will definitely order from these guys again. Keep up the great work.
Recommended

WOW, Dominique and Frederic at La Casa at Knokke is far and above THE BEST cigar retailer. Shipping was fair and fast. Packaging was INCREDIBLE. Even took the time to "gift wrap" my cigars. They have made a customer for life. Job well done!

Dr Roberts

Always a pleasure bying cigars at THE Casa in Knokke.

I just enquired as to when the new Upmann short's and the RA LE 2011 would hit the store. 2 minutes later Frederic mailed me and 5 minutes later the boxes where reserved for me to pick up later next month.

Visiting the Casa is always a pleasure as Dominique knows how to make you feel at home. Friendships first, cigars second that's the way to go. The Casa Lounge in Knokke has become my living room away from home.

see you next month Dominique and Frederic.

Needles to say that I am a very very happy customer.

First order shipped same day, very quick response on emails and top quality

I think I found my new suppllier

I frequently visit Belgium and more specific Knokke and I always drop by this specific cigar shop and I have grown particularly fond of it. What I appreciate the most is the always warm welcome I get when I enter the shop and more so the fact that one is not forced to buy but merely to savor and relax.

The cigar selection is overwhelming but the smoking lounge with it’s possibility of refreshments is exquisite.

Keep up the excellent work please!

Next to the very broad product range, exquisite interior and feel good of the shop and it’s owners as well as the continuous pro-active approach, I most of all appreciate the tailor made and personal customer service. An order is only a phone call or mail away and is even delivered on my doorstep when requested!

If only other retailers worldwide would follow the example of LCDH Knokke’s excellent customer oriented service the world would be a better and economically healthy place!

While I have only placed one order with this Casa I can already tell that this is one of the top Casas if not the top Casa in terms of customer service. Frédéric was extremely helpful in placing my order and he has since been helping me to track down a couple boxes of hard to find cigars that I have been looking for. Frédéric’s communication is extremely prompt and friendly. Further, I received my order very quickly and it was well packaged. I would not hesitate to purchase from this Casa and you can do so with confidence. An unequivocal thumbs up.

Placed my first order last week ,at first I was a little un easy but the email response is perfect you can liteally have a conversation I think there a top class la casa .my package came 5 days flat the same day it. Arrived. I placed another order the packaging was great I thought it was christmas ……..great sticks keep up thE good work

Frederic was extremely helpful. He had exactly what we wanted, was attentive to our every request, and handled our shipment with care & efficiency.
Payment couldn’t have been easier and the packaging was superb!
This is how customer service should be.

Very fast and friendly communication- Frederic is a nice guy..

Authentic, Top quality cigars – better than other swiss vender..

Decent price – Great price with LCDH quality.

Just made another huge order (16 boxes LE and 2 Bolivar book)when the first order arrival..

Nice person , Great ciger and good price..need i say more ?

Frédéric sent me some Benelux regional Cubans for review. They came very fast and well-packed. Wouldn’t hesitate to use LCDH Knokke again for some hard-to-find stuff.

Randomly my first thoughts about this retailer:

-very fast and friendly communication

-good quality-price ratio

-fast and consistent delivery of ordered items

-good out of stock policy; consistently fast backordering of items not in stock

All in all an asset regarding purchase of Habano’s and Habano related accessories imo.

Always quality service from Frédéric and Dominique. Boxes are packed with love, and even gift-wrapped for passage through customs :-) I found that to be a nice touch…

Frédéric has my wish list with even some discontinued cigars and limitada’s and every once in awhile he’ll turn up with a box or two.

i’ve know dominique before she got the lcdh franchise
dominique managed to put her heart and soul and what’s todays lcdh knokke
i love to pop in friday evenings when we have our lounge meetings and absolutely appreciciate the costumized service
dominique allways tries to get me thàt specific box i’m looking for and as far the communication is, it’s an absolute bless to communicate with her husband frédéric
i suspect him being a cyborg and have an implanted blackberry…

As a true cigar aficionado I regularly visit your website to read new reviews and news-updates. That’s how I noticed the lacasadelhabano-knokke.be banner. As Knokke is a town in my country Belgium but I never got acquainted with this shop I decided to give it a try.
I ordered a box of the discontinued Bolivar Gold Medals. Almost instantly I got a friendly email of Frédéric, the shop owner. 2 days later the box of marvelous looking Gold Medals were delivered at my home. If you’re looking for excellent quality, instant communication and fast delivery, don’t look any further, this is the shop where one should buy. Would be rated AAA+++ by Standard & Poor’s :-)

Casa de Habano Knokke (Belgium) is by far the best Casa I visited over the last few years (and I have been to many)

The service I received there is beyond words. Friendly staff that will take the time to listen to you.

Even ordering boxes that were not in stock was no problem.

Online orders received within a few days and always A1 cigars.

The communication, customer service, packaging, and quality are all top tier. I thank Frederic and all the staff for such a wonderful experience.